• Privacy Policy

    Last updated: September 2026

    This Privacy Policy describes how South & Co Pty Ltd (ACN 657 178 295), the producer and operator of YULE(“South & Co”, “we”, “us” or “our”), collects, holds, uses and discloses personal information in connection with YULE.

    This includes information collected when you visit the YULE website, subscribe to YULE communications, purchase tickets or experiences, make an enquiry, participate in a YULE event or otherwise interact with us.

    We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

    1. Information We Collect

    The types of personal information we collect depend on how you interact with YULE and may include:

    • Contact information, such as your name, email address, telephone number and billing address.

    • Ticketing and booking information, including tickets, workshops, dining experiences and other bookings you purchase or register for.

    • Transaction information, including purchase history and payment-related information processed through our authorised payment providers. We do not directly store complete credit or debit card details.

    • Marketing information, including your subscription status, communication preferences and interactions with YULE communications.

    • Enquiry and customer service information, including information you provide when contacting us about an event, booking, refund or other matter.

    • Competition, promotion or survey information you voluntarily provide.

    • Accessibility, dietary or other requirements you voluntarily provide in connection with an event or experience.

    • Website and technical information, which may include your IP address, browser or device information, cookies and information about how you interact with our website.

    Where information relating to health or accessibility constitutes sensitive information under applicable privacy law, we will handle it with appropriate care and only collect it where reasonably necessary and permitted by law.

    2. How We Collect Information

    We generally collect personal information directly from you when you:

    • subscribe to YULE news and updates;

    • purchase or register for tickets, workshops or experiences;

    • contact us or submit an enquiry;

    • enter a competition, promotion or survey;

    • provide accessibility, dietary or other information relating to an experience; or

    • otherwise interact with YULE or attend one of our events.

    We may also receive information from third parties involved in providing YULE services, such as our ticketing, booking, payment or technology providers.

    Our website may automatically collect limited technical information through cookies and similar technologies.

    3. How We Use Your Information

    We may use personal information to:

    • process and manage tickets, bookings and registrations;

    • deliver YULE events, workshops and experiences;

    • communicate important information about your booking or an event;

    • provide customer service and respond to enquiries;

    • process refund or other customer requests;

    • administer competitions, promotions and surveys;

    • manage accessibility, dietary or other requirements you have asked us to consider;

    • operate, maintain and improve our website, events and experiences;

    • understand how people interact with YULE;

    • maintain appropriate business and transaction records;

    • comply with legal, regulatory, safety and administrative requirements; and

    • send marketing communications where you have consented or where otherwise permitted by law.

    4. YULE News and Marketing

    If you subscribe to YULE communications, we may send you information about YULE events, tickets, experiences, workshops, announcements, offers, competitions and other YULE news.

    This may include information about different YULE events and locations operated by South & Co.

    You can unsubscribe at any time using the unsubscribe link provided in our marketing emails or by contacting us.

    We will not add you to a marketing list simply because you purchase a ticket or make an enquiry unless we have appropriate consent or are otherwise permitted by law.

    5. Sharing Your Information

    We do not sell, rent or trade your personal information.

    We may disclose personal information where reasonably necessary to organisations that assist us in operating YULE, including:

    • ticketing and booking providers;

    • payment processors and payment gateways;

    • website hosting and technology providers;

    • email marketing and communications platforms;

    • customer service systems;

    • event suppliers and contractors where information is required to deliver a service or experience;

    • professional advisers such as accountants, insurers or legal advisers; and

    • government agencies, emergency services, regulatory authorities or law enforcement where required or authorised by law.

    We aim to disclose only the information reasonably necessary for the relevant purpose.

    6. Third-Party Providers and Overseas Data

    Some of the technology and service providers we use may store or process personal information outside Australia.

    The countries in which information is stored or processed will depend on the providers we use from time to time.

    Where applicable, personal information handled by third-party providers may also be subject to their privacy policies and data-handling practices.

    Where we are likely to disclose personal information to recipients outside Australia, we will take reasonable steps as required by applicable privacy law and, where practicable, identify the countries in which those recipients are located.

    7. Cookies and Website Analytics

    The YULE website may use cookies and similar technologies to operate the website, understand how visitors use it, improve its performance and measure our communications and marketing.

    Depending on the technologies used on the website, this may include analytics or marketing services provided by third parties.

    You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.

    8. Storage and Security

    We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

    Information may be stored electronically by South & Co or by trusted third-party providers that support our website, ticketing, bookings, marketing and event operations.

    No method of electronic storage or internet transmission can be guaranteed to be completely secure.

    We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and administrative requirements.

    9. Access, Correction and Deletion Requests

    You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

    We may need to verify your identity before responding to a request.

    You may also ask us to delete personal information we hold about you. We will consider such requests having regard to applicable law and any legitimate legal, accounting or record-keeping requirements.

    10. Privacy Enquiries and Complaints

    If you have a question or concern about how we handle your personal information, or wish to make a privacy complaint, please contact us using the details below.

    Please provide sufficient information for us to understand and investigate your concern.

    We will consider privacy complaints and aim to respond within a reasonable period.

    11. Children

    YULE events are family-friendly and may be attended by children.

    We do not knowingly seek to collect personal information directly from children unless reasonably necessary for a particular activity or experience and appropriate in the circumstances.

    Where information about a child is required for a booking, workshop or other experience, we may ask that it be provided by a parent or guardian.

    12. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to YULE, our technology and service providers, our information-handling practices or applicable legal requirements.

    The current version will be published on the YULE website and will show the date it was last updated.

    13. Contact Us

    For privacy enquiries, requests or complaints, please contact:

    YULE
    Produced by South & Co Pty Ltd
    ACN 657 178 295
    Email: info@yulefestival.com
    Website: yulefestival.com

  • Terms & Conditions

    Last updated: September 2026

    These Terms & Conditions apply to YULE events, experiences and associated websites operated by South & Co Pty Ltd (ACN 657 178 295) (“South & Co”, “we”, “us” or “our”).

    By using the YULE website, purchasing or using a ticket, booking an experience or entering a YULE event, you agree to these Terms & Conditions and any additional conditions communicated in connection with the relevant event, ticket or experience.

    1. About YULE

    YULE is an event brand produced and operated by South & Co Pty Ltd.

    Individual YULE events may take place at different locations and on different dates. Event-specific information, including dates, opening hours, venue, ticket prices and programming, will be published on the YULE website and/or the relevant ticketing page.

    2. Tickets and Bookings

    Tickets must be purchased through the official YULE website, our authorised ticketing provider or another sales channel expressly nominated by South & Co.

    All prices are in Australian dollars (AUD) and include GST where applicable, unless otherwise stated. Booking, payment processing or transaction fees may apply and will be disclosed at the time of purchase.

    Tickets are subject to availability. We may apply reasonable limits to the number of tickets or places that can be purchased for particular events, sessions, workshops or experiences.

    A valid ticket or other evidence of booking may be required for entry.

    Tickets purchased from unauthorised resellers or secondary marketplaces may not be recognised as valid, and South & Co cannot guarantee the validity of tickets obtained through unauthorised channels.

    3. Children and Family Tickets

    Where YULE offers free or discounted admission for children, the applicable age requirements will be stated on the relevant event or ticketing page.

    Children must be accompanied and appropriately supervised by a responsible adult while attending a YULE event.

    Some workshops, licensed areas, performances or experiences may have separate age restrictions. These will be identified when booking or at the event.

    4. Refunds and Change of Mind

    All ticket purchases are subject to the Australian Consumer Law (ACL).

    Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

    Unless otherwise stated for a particular ticket or experience, we do not provide refunds simply because you change your mind, can no longer attend, make an accidental purchase or experience a change in personal circumstances.

    This does not affect any rights or remedies you may have under the Australian Consumer Law.

    5. Event Changes, Cancellation and Rescheduling

    YULE is a live event, and programs may occasionally need to change.

    South & Co reserves the right to make reasonable changes to event programming, entertainment, performers, stallholders, workshops, food and beverage offerings, operating arrangements or other event elements where necessary.

    If an event is cancelled, rescheduled or significantly changed, ticket holders will be advised of the options available to them, including any refund or other remedy required under the Australian Consumer Law.

    Where an event cannot proceed because of circumstances outside South & Co's reasonable control—including severe weather, natural disaster, emergency, government direction or other circumstances beyond our control—any refund, credit, transfer or other remedy will be determined having regard to these Terms and applicable law.

    6. Weather

    YULE events may include outdoor areas and are generally intended to proceed in varying weather conditions.

    Patrons should check event communications and dress appropriately for the forecast conditions.

    An event may be delayed, modified, suspended or cancelled where South & Co, the venue, emergency services or relevant authorities determine that weather or other conditions make it unsafe or impractical for the event to proceed as planned.

    Safety decisions may be made at short notice.

    7. Workshops, Food Trails and Special Experiences

    YULE may offer separately ticketed workshops, dining events, food and wine experiences, demonstrations, tours and other special experiences.

    These activities may be subject to additional booking conditions, including specific start times, age requirements, capacities, dietary arrangements, cancellation conditions and accessibility requirements.

    Any additional conditions will be communicated at the time of booking and form part of these Terms.

    Participants are responsible for arriving at the nominated meeting point or venue by the specified time. Late arrival may result in an experience being shortened or, where the experience cannot reasonably accommodate late entry, forfeited.

    8. Conditions of Entry

    As a condition of entry to a YULE event, patrons must:

    • hold a valid ticket where one is required;

    • comply with reasonable directions from event staff, security personnel, venue management and emergency services;

    • behave responsibly and in a manner that does not endanger or unreasonably interfere with other patrons, staff, stallholders, performers or suppliers;

    • comply with applicable liquor licensing requirements and responsible service of alcohol requirements; and

    • comply with any venue-specific conditions of entry communicated for the relevant event.

    Prohibited items may include weapons, illegal substances, glass, lasers, dangerous items and unauthorised commercial recording equipment.

    South & Co reserves the right to refuse entry to or remove a person from an event where reasonably necessary for safety, security, licensing compliance or the enjoyment of other patrons, including where a person is behaving aggressively, dangerously or in a seriously disruptive manner.

    9. Alcohol and Licensed Areas

    Alcohol may only be purchased and consumed in accordance with applicable liquor licensing requirements.

    Proof of age may be required to purchase or consume alcohol or enter designated licensed areas.

    South & Co and its licensed operators reserve the right to refuse service of alcohol where required or permitted by law, including under responsible service of alcohol requirements.

    10. Photography and Filming

    Photography and filming may take place at YULE events for promotional, editorial, archival and marketing purposes.

    By attending a YULE event, you acknowledge that you may incidentally appear in photographs or footage captured in public event areas.

    Where practicable, patrons who do not wish to be deliberately photographed or filmed are encouraged to advise event staff.

    Unauthorised photography or recording for commercial purposes is not permitted without prior written approval from South & Co.

    11. Accessibility and Special Requirements

    We aim to make YULE events welcoming and accessible.

    If you have accessibility requirements relevant to your attendance or participation in a particular experience, please contact us in advance where possible so we can provide information about the venue and consider reasonable arrangements.

    Accessibility varies between venues and experiences, and relevant information will be provided for individual events where available.

    12. Food, Allergies and Dietary Requirements

    YULE events may include independent food vendors, restaurants, chefs, producers and other food and beverage operators.

    Patrons with allergies or dietary requirements should make their requirements known directly to the relevant food provider and make their own enquiries before consuming food or beverages.

    For pre-booked dining experiences where dietary requirements are requested during booking, we will make reasonable efforts to communicate those requirements to the relevant provider. We cannot guarantee that any event environment will be completely free from particular allergens.

    13. Personal Property and Safety

    Patrons are responsible for their personal belongings while attending YULE.

    Outdoor event environments may involve ordinary risks associated with crowds, temporary event infrastructure, changing weather and natural or uneven surfaces.

    Patrons should exercise reasonable care, follow event signage and instructions, supervise children appropriately and notify event staff of any safety concern.

    To the maximum extent permitted by law, South & Co's liability is limited as permitted under applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

    14. Intellectual Property

    Unless otherwise stated, content on the YULE website and YULE-owned event materials—including YULE branding, logos, text, graphics, illustrations, photography and original creative material—is owned by or licensed to South & Co Pty Ltd and is protected by applicable intellectual property laws.

    Content must not be reproduced, adapted, distributed or used for commercial purposes without prior written permission, except as permitted by law.

    Third-party names, logos, photographs, artwork and other intellectual property remain the property of their respective owners.

    15. Website and Event Information

    We take reasonable care to ensure information published on the YULE website is accurate and current.

    As YULE is a live event, details may change after publication. This may include programming, participating vendors, performers, schedules and other event information.

    Where an important change affects ticket holders, we will make reasonable efforts to communicate that change through the contact details provided when booking.

    16. Privacy

    Personal information collected through the YULE website, ticketing, subscriptions, bookings and events is handled in accordance with the YULE Privacy Policy and applicable privacy laws.

    Marketing communications will include an option to unsubscribe where required.

    17. Third-Party Services and Links

    The YULE website may contain links to third-party websites or services, including ticketing, payment, accommodation, tourism, restaurant, stallholder or partner websites.

    Those third parties operate independently and may have their own terms and privacy policies.

    South & Co is not responsible for the content or operation of third-party websites except to the extent required by law.

    18. Changes to These Terms

    South & Co may update these Terms & Conditions from time to time.

    The current version will be published on the YULE website with the date it was last updated.

    Changes will not retrospectively remove consumer rights or alter the contractual terms applicable to an existing ticket purchase where doing so would be contrary to law.

    19. Governing Law

    These Terms & Conditions are governed by the laws of New South Wales, Australia.

    The parties submit to the jurisdiction of the courts and tribunals of New South Wales and any courts competent to hear appeals from them, subject to any rights available under applicable consumer law.

    20. Contact

    For enquiries relating to YULE, tickets or these Terms & Conditions, please contact:

    YULE
    Produced by South & Co Pty Ltd
    ACN 657 178 295
    Email: info@yulefestival.com
    Website: yulefestival.com